All Package Priced Plans:Deposits:
60% of the total package price is due and payable with your authorization
and agreemet to purchase. Your final balance is due no later than 90 days
prior to the first day of your itinerary. Payments may be made by personal
check or credit card. Please note that we strongly urge you to use a
credit card for all bookings. Should something ever go wrong, most credit
card companies offer protection against failure to perform or in the case
of fraud. Paying in cash leaves you little recourse. Using a DEBIT or
CHECK CARD can amount to additional charges from your bank if your account
becomes overdrawn. Unlike regular credit cards that are declined when your
limit is reached, debit and check cards are often approved. Please make
sure you have sufficient funds in your account before authorizing use of
this type of card. All credit card charges are subject to a 4% processing
fee. This processing fee is NOT refundable.
Cancellations: Accepted with full or partial
refunds upon receipt of your written notice to cancel. All cancellations
must be sent to our corporate offices and must be in writing. No verbal
cancellations are accepted. Our policy regarding refunds is as follows:
a) 90% of all funds received
will be refunded to you if your notice of cancellation is received ninety
(90) or more days before the first day of your itinerary.
b) 60% of all funds received will be refunded to you if your notice of
cancellation is received in less than ninety (90) days AND more than
thirty (30) days before the first day of your itinerary.
c) No refund is guaranteed for ANY cancellation received with less than a
thirty (30) days notice of your wish to cancel. In all such instances a
individual consideration of any refund may only be made directly with the
General Manager and then only within the strict limitations of individual
vendor policy
All Custom Plans (individually priced elements):
Deposits: In most cases vendors require a minimum
deposit with a balance due upon arrival. In some instances, a vendor may
require that the entire balance be paid in advance, such as with lodging
where you are only staying a single night, train and flightseeing tours,
and wildlife cruises. In accordance with this custom itinerary, upon your
written authorization, your personal credit card and payment information
is transmitted directly to the individual vendor. The only time you will
see a charge made by Alaskan Leopard Enterprises, Inc. is when we have
booked one of our own personally owned and operated venues such as our B&B
or cruise transfer. Most vendors accept Visa and MasterCard. Some accept
Discover as well.
Cancellations: Upon finalization of your plan, and prior to your
authorization to begin the confirmation process, you will be provided with
detailed individual vendor cancellation policies. Leopard Trax is
not liable for your failure to honor the reservation. In the event that
you must cancel a confirmed booking, please call Leopard Trax directly to
discuss your concern. Once your itinerary is confirmed, we respectfully
request that we deal with the vendor directly to insure complete
confidence in any change you may require.
Leopard Trax has no recourse or control over individual vendor policy and
by your written authorization to us and by your confirmed reservation, you
are bound by vendor specific policies. Each vendor's cancellation policy
has been included in your plan. Leopard Trax bears no responsibility for
refunds to clients by vendors. Refunds are only issued by vendors and only
according to their individual policy decisions. We have found through
experience that our vendors are very fair and honor their commitments and
your requests when properly notified and in accordance with their posted
cancellation policy.
