Our Policy Statement
Reservations:
 | Contact us by email or
telephone. We will do our best to accommodate your
request. An early contact affords you the best
possible chance of getting the dates you wish. |
| All guests staying longer than one
month are required to
sign a standard month-to-month tenant lease.
|
Deposits:
| Weekly Guests. If
you are staying less than a full month, payment in full is
required at the time of confirmation. |
| Monthly Tenants:
The entire month's rent is due in advance at the time of
booking. On the first day of occupancy, a combined
security and cleaning deposit equal to one-half of the monthly rent is
due. Upon termination of your tenancy, and upon a
clean and damage free surrender of the unit, your security
and cleaning deposit is fully refundable. A copy
of the monthly rental agreement is available online
here.
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Cancellations:
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Weekly Guests: A fourteen
(14) day advance notice of your intent to cancel is required in order to
receive a refund equal to 80% of the pre-paid deposit.
|
|
Monthly Tenants: You are
bound by the terms of your signed lease agreement. Extensions, if
available, require an advance thirty (30) day notice. |
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Our policy is firm and you are contractually bound by
your e-signature on the Guest Acknowledgement or by the agreement you have
made with our booking agent..
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No Show:
| Our "No Show" policy is simple. If
you do not show, we will automatically charge your credit
card for all unpaid periods. Should we re-let the unit
in your absence, you will receive a refund of those charges,
less the 20% processing fee. |
Check-in:
|
Guests enjoy the privilege of a
self-check in. Please park in a designated space. Upon
arrival come to the front entrance. Instructions are
located in the EARLY/LATE arrival box at the front door.
Our guest entrance is through the Leopard Gate and then down
the garden steps past the terrace hot tub. |
|
The code to enter the building is
the last four digits of YOUR CELL PHONE NUMBER on record.
Your room key will be in lock to your room. Please be aware
that the owner/manager is not always on the property and
does not answer the phone between 8PM and 7AM. Please READ
THE GUEST ROOM INFORMATION BOOK for additional information
and contact procedures for questions, after-hours contact,
and emergencies. |
Smoking and Alcohol
Consumption:
| Smoking is only allowed
in outdoor areas. This is a City of Anchorage
ordinance. |
| Alcohol consumption is
permitted. Bring your own. We respectfully ask
that you consume with moderation and are observant of
other guests. |
Security and Fire Safety:
| We provide 24-hour access
to our guest areas. Upon check in you will receive a key to the
private entrance and may come and go as you please. |
| All guest rooms have
individual locks and keys as well as interior privacy
locks for additional security. We have NEVER had a
problem. You are staying in Anchorage's most
exclusive neighborhood. |
| We do not assume
responsibility for your valuables and ask that you keep
them with you at all times. |
| Fire extinguishers, smoke detectors,
and CO monitors are placed throughout the building for your
safety and all locations are clearly marked. |
| Necessary emergency
numbers are clearly posted as well as the various ways to
contact management. |
Quiet Times:
| In respect to our guests
and tenants, we ask that voices, TVs, and radios be kept low
after 9:00 pm and before 7:00 am. |
Common Area Use and Housekeeping:
| Guests and tenants have
24 hour access to the lower floor of the inn, all decks,
outside areas, and the hot tub. |
| A nicely equipped common
area kitchen with refrigerator and
microwave is available in the lower lounge.
There is a gas BBQ on the deck. We ask that you
limit all food and snacks to the guest lounge only.
|
| Guests and tenants are
responsible for daily housekeeping of their individual unit
and the shared common area. The kitchen is to be
maintained in a clean and sanitary condition at all times.
Laundry facilities are available five minutes away in the
Huffman Center at Huffman and Old Seward Highway.
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